“Machine not turning off ” problem

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“Machine not turning off ” problem

So a few of the the M8s have had an quirky issue where the machine will not turn off when the power button is pressed as normal – fan is running, screen likely is black, and the unit is totally non responsive.

Here is the procedure to follow :

So a few of the the M8s have had an quirky issue where the machine will not turn off when the power button is pressed as normal – fan is running, screen likely is black, and the unit is totally non responsive.

Here is the procedure to follow :

 
First: try a hard shutdown. Hold shutdown button for 15-20 seconds. If turns off, wait a couple of minutes and restart. If this does not work  and probably won’t- 
 
 
Second – do a Cold Start. 
unplug machine, remove probes
Get a phillips screwdriver and remove the backing of the battery compartment. remove the 2 batteries. 
push power button several times  – this is a critical step 
replace battery. Start up as normal.
 
please call us if this happens to you so I can inform tech support and create a record of it with them. 
Diane

 

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